Back to Overview
Our Commitment
Establish a centrally managed safety mechanism that enables guests, property staff, and witnesses to report safety concerns and access timely support and escalation. The mechanism is designed to provide a consistent response across our property network, regardless of who operates the property or which booking channel was used.
Centralized safety reporting channels
Provide clear and accessible channels for guests, staff, and witnesses to report safety concerns.
Incident response and escalation
Ensure reported concerns are assessed and escalated through defined procedures to the appropriate teams or authorities.
Timely support for urgent concerns
Enable safety-related concerns to reach appropriate support quickly, particularly where there is an immediate risk to guest or staff welfare.
Consistent safety standards across properties
Apply a common framework for reporting, response, and escalation across both RedDoorz-operated and partner-operated properties
Ways to seek help
Submit Incident ReportIncident Call Center
RedDoorz Indonesia
Create Incident Report
Incident Report
Incident Response Call Center
+62 21 35449888
Sahabat Perempuan dan Anak (SAPA) Call Center
SAPA 129
Friends of Women and Children (SAPA) WhatsApp
+62 8111-129-129
Police
Police 110
National Call Center
112
RedDoorz Philippines
Create Incident Report
Incident Report
Incident Response Call Center
+63 822361304
Police
Police 911
National Call Center
911
Resources
Frequently Asked
Who can report a safety concern?
Anyone who experiences, witnesses, or becomes aware of a safety or safeguarding concern at a RedDoorz property can report it, including guests, property staff, and other individuals who may have relevant information.
What happens after I make a report?
Reports are assessed based on their nature and level of urgency and handled through defined response and escalation procedures. Where appropriate, the concern may be escalated to property management, relevant RedDoorz teams, emergency services, or the appropriate authorities.
Can I report a concern on behalf of someone else?
Yes. Guests, staff, and witnesses can report concerns they have personally experienced or observed, including concerns involving another person who may be at risk.
Will my report be kept confidential?
We handle reports responsibly and limit access to information to those who have a legitimate need to support the assessment, response, and escalation of the concern, subject to applicable laws and regulations.