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Our Commitment
Transparent and responsible use of CCTV and, where applicable, audio monitoring in appropriate areas to support guest safety, incident response, and accountability while respecting privacy.
Common-Area Monitoring
Limit safety monitoring to appropriate common areas and prohibit monitoring in spaces where guests have a reasonable expectation of privacy.
Incident Support & Accountability
Use relevant recordings, where appropriate and legally permitted, to support incident investigation, reporting, and escalation
Privacy & Data Protection
Handle recordings and related information responsibly and in accordance with applicable privacy and data-protection requirements
Ways to seek help
Submit Incident ReportIncident Call Center
RedDoorz Indonesia
Create Incident Report
Incident Report
Incident Response Call Center
+62 21 35449888
Sahabat Perempuan dan Anak (SAPA) Call Center
SAPA 129
Friends of Women and Children (SAPA) WhatsApp
+62 8111-129-129
Police
Police 110
National Call Center
112
RedDoorz Philippines
Create Incident Report
Incident Report
Incident Response Call Center
+63 822361304
Police
Police 911
National Call Center
911
Resources
Frequently Asked
Where is CCTV monitoring used?
CCTV monitoring is limited to appropriate common areas where monitoring is necessary for legitimate safety and security purposes. It is not intended for areas where guests have a reasonable expectation of privacy.
Can CCTV footage be used to investigate a safety incident?
Where relevant and legally permitted, CCTV footage may be reviewed to help understand what happened, support incident investigation, and inform appropriate response or escalation.