Help Center

If you booked via the RedDoorz App or reddoorz.com using the Pay at Hotel payment method, please visit the website or app > log in to your RedDoorz account > go to My Bookings > then cancel your booking. Please rebook if you wish to book again.

If you booked via the RedDoorz App or reddoorz.com using the online payment method, please contact our customer service as our finance team will need the guest's banking details to process the refund.

If you booked on another online site, please refer to the terms and conditions of that site or contact customer service for more details.

(Note: Refunds are not applicable for certain room types, such as promotional/sale rooms. Please check the refund policy listed on your e-voucher for further information.)